Me: "Hello, I'd like to buy one of these please." Retailer: "You sound English, I'll have to change a few things. I can't sell you one from the stand and I need $300 for shipping." Me: "Thanks, but no thanks."
Me: "Hello, I'd like to buy one of these please." Retailer: "Certainly sir, would you like me to customise it at all?" Me: "No thanks, but I'd like to buy one from the stand." Retailer: "No problem." Me: "Here's my American Express card."
Same product, same show, same exhibition hall. Retailer 1 (Aircraft Spruce) managed a smile, but weren't interested in selling anything. Retailer 2 (Sarasota Avionics) couldn't have been more helpful or pleasant to deal with.